A Positive and Negative Sales Experience

The positive sales experience

What was the best sales experience you ever had?

The best sales experience I had was when I decided to buy/enroll into the Praxis program.

Why? How did it make you feel? 

It made me feel great. I got to meet mostly all the Praxis mentors, and they got to learn about me as well. Each meeting I had with the mentors was really friendly and they all seemed interested throughout the whole conversation. . They also made sure to explain the whole process of the program to make sure that the program is right for me. The whole process from the interviews, to learning more about the program was amazing.

What was the problem you were hoping to solve?

The problem I had was that I was lost in terms of what career I wanted. And I was looking for a program that could help me figure out and learn a different way unlike the conventional college way.

What was the product or service you purchased to solve your problem?

I purchased the Praxis program. Praxis is an intense personal and professional development program where you learn essential career and life skills.

Were there other products or services you considered to solve your problem that you ended up not choosing to purchase?

Other services I was looking into was really college even though I did not want to go back, it felt like the only option for me.

Where did you start your search for solving your problem?

I started my search on google and youtube looking into different reviews of Praxis and I was hearing tons of great things.

Did you complete the purchase? 

Yes, I completed the purchase.

Did you feel better off, worse off, or neutral after this interaction / after your purchase? 

I felt so grateful and happy that I made this decision on my own to enroll into Praxis.

Is there anything that could have been done differently to make your experience better?

No, I thought the whole process was amazing.

How did your impression of the sales process impact your opinion about the company, product, or service?

It impacted my opinion of the company in a good way. At the end of the day, after hearing all the reviews from past alumni and going through the interview process, I came to realization how amazing this company really is. It is something that I would highly recommend to people avoiding the college route.

The negative sales experience

What is the worst sales experience you’ve ever had? 

The worst sales experience I have ever had was when I first was getting into hockey and I was buying all my hockey gear.

Why? How did it make you feel? 

It was the worst sales experience because the person did not seem very enthusiastic and felt troubled that I asked for help with picking out all the gear I needed. It felt like they did the bare minimum in helping me. They helped me figure out my sizing for all my gear. I ended up realizing soon later that they just gave me the most expensive gear there. Many years later I realized I was wearing too big of a hockey skate, and for 5+ years I have been wearing too big of a skate and I was also getting lace spike because of the skate not fitting well on my foot. My shin pads were also too large as well.

Were you actively shopping for a solution to a problem or were you a victim of sales done poorly? 

I was actively shopping for a solution because I needed hockey gear for when I was first starting hockey and I did not know of any other store at the time.

What was the product or service being sold? 

I was looking for hockey gear and I asked for help from one of the workers at the store to help me get fitted for gear.

Did you complete the purchase? 

Yes, I completed the purchase.

Why did the sales process go poorly?

I felt like I was troubling the worker by asking for help. They also just gave me the most expensive stuff and kinda did bare minimum, hence why I had some gear not fit me.

Were there any specific tactics that made this go poorly?

The worker had no enthusiasm and had a poor attitude it felt like. The whole interaction felt rushed.

Did you feel better off, worse off, or neutral after this interaction / after your purchase? 

I felt neutral at the time because I just needed gear and that was the only store around me that I knew. I also did not know that the gear was too big until years later.

Is there anything that could have been done differently to make your experience better?

I think better enthusiasm and I think they could have taken their time. More patience as well because I was new to hockey so I did not know all the gear I needed.

How did your impression of the sales process impact your opinion about the company, product, or service?

I think the company is great and all. I think it was just that one interaction where there was not the best service at the time I went. Every other time it has been good.